Privacy Policy

1. Introduction

Kynder Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our case management platform and visit our website.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information (name, email, phone number)
• Organisation details
• Account credentials
• Communications you send to us
• Case management data you enter into our platform

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Improve our services

4. Data Security

We implement appropriate technical and organisational measures designed to protect personal data against unauthorised access, alteration, disclosure, or loss. These measures may include access controls, encryption in transit where appropriate, operational safeguards, and review of our security practices as the service evolves.

5. Data Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, unless a longer period is required for legal, accounting, reporting, or dispute-resolution reasons. Retention periods may vary depending on the type of data and the nature of the service relationship.

6. Your Rights

Subject to applicable data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request data portability
• Withdraw consent at any time

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at: hello@kynder.care